General Terms and Conditions of Business - v: October 1, 2019
Sprachenzentrum der Universität Wien
Innovationszentrum Universität Wien GmbH
Campus der Universität Wien
Alser Straße 4, Hof 1.16
(Hereafter: Language Center)
Management: Mag.a Nicola Kraml
VAT registration no.: ATU 60575577
Commercial Register no.: 153158h
1. Area of Validity
These General Terms and Conditions of Business apply to all legal transactions entered into on the one hand by the Language Center of the University of Vienna, particularly with respect to services rendered within the scope of courses organised by the Language Center, and, on the other hand, its customers.
The relevant version of the General Terms and Conditions of Business shall be the version valid at the time of contract conclusion. The General Terms and Conditions of Business shall also be applicable to future agreements – even if/when supplementary contracts fail to mention this explicitly. Should individual provisions of these General Terms and Conditions of Business be or become invalid, this shall not affect the validity of the remaining provisions, or that of contracts concluded on their basis. Each invalid provision shall be replaced by a valid one which comes as close as possible to the original provision in terms of its general sense and economic intent.
2. General Requirements
Minimum age: 16. Should any other admission requirements apply to particular courses, those requirements shall be specifically included in the course description. These provisions apply to each course participant.
3. Registration Procedure and Payment
Registration for courses of the Language Center of the University of Vienna can be carried out online or in person and is binding. Regrettably, payment by instalments is not possible.
a. Online registration is possible for:
- Foreign Language Courses
- German courses: February- and Summer Intensive Courses
Trimester, Semester and Summer Evening Courses Level A1/1
and for previous customers for the next relevant course level (via customer login).
Having filled out and submitted your online registration form, you are now required to settle your tuition fee. This can be carried out by means of a credit card (Visa, Mastercard, American Express), by SOFORT (or, in the case of our German summer intensive courses, by remittance).
The assignment of course places is done on a first-come, first-served basis, according to the date of payment.
After registering online, you will be sent by email a payment request and further information. Remittances are to be directed to the following account; please state the participant's name and course number in the reference.
Innovationszentrum Universität Wien GmbH
UniCredit Bank Austria AG
IBAN: AT73 1100 0052 1110 1006
Please note that any bank transfer or exchange fees are to be carried by the course participant.
b. Registration in person is possible for all courses, and required for German Courses from levels A1/2 for new customers in the case of Trimester, Semester and Summer Evening Courses, as they are asked to sit a placement test.
A registration form has to be filled in and the tuition fee has to be paid in full by cash, credit card (Visa, Mastercard) or debit card.
Language Center of the University of Vienna
Campus der Universität Wien, Hof 1, Zugang 1.16.
Alser Straße 4, 1090 Vienna
Office hours: Mon, Wed, Thu, Fri: 9:00 a.m - 3:00 p.m, Tue: 1:00 p.m. - 6:00 p.m.
July-September: Mon, Wed, Thu, Fri: 8:30 a.m. - 2:30 p.m., Tue: 8:30 a.m. - 6:00 p.m.
Please note that any bank transfer or exchange fees are to be carried by you/the course participant. (also in the case of a refund!)
c. Registration for Courses with Accommodation Included (only applicable for German summer intensive courses in July, August and September)
Room reservation shall only be carried out upon receipt of your payment and your properly filled out registration form. Once your payment has been booked onto our account, you shall be sent your course registration and the exact address of your student dormitory, as well as further information. Rooms can only be booked for the full duration of a course (27 overnight stays in July/August, 20 overnight stays in September). When booking two or three courses, supplementary or intermediary overnight stays shall be charged separately.
NB: Should you opt for credit card payment, you will be required to pay the entire charge in one lump payment.
For Summer intensive courses (German), tuition fees are required to be paid in full two weeks before the course starts.
d. Joining Late/Dropping Out
Joining a course late and/or dropping out (leaving the course before its scheduled end) does not entitle participants to prorated reduction of their tuition fees.
e. Discounted tuition fees
Please see our current discounts in our Discount Guidelines
a. Courses can be cancelled at no charge no later than three business days prior to the beginning of the course, either in written form or personally at our main office. After this period, cancellations are only possible upon presenting a negative visa decision. Course cancellations become effective through the written confirmation of the Language Center. Refunding of tuition fees can only be carried out after the proper return of the original documents (e.g. course registration, confirmation of registration). Past this date, the full tuition fee is due – even if the participant never attends the course
b. In their position as consumers as defined in the Austrian Distance Selling Act [Konsumentenschutzgesetz], course participants are entitled – in cases of distance selling bookings (especially via the Internet) – to withdrawal from contract within fourteen days from the day of contract conclusion. Hereby, sending the written cancellation within the set deadline is legally sufficient. Please see 5., Right of Withdrawal, for further details.
c. Cancellation of Room Reservation:
Up to 21 days prior to course begin: no cancellation charges
20 to 14 days prior to course begin: € 200,- are forfeited, the remaining payment shall be refunded
From 13 days prior to course begin or in case of non-participation: the full accommodation charges become due and shall be charged.
d. Cancellation after receiving a confirmation for visa application at an Austrian embassy:
If a confirmation of course registration addressed to an Austrian embassy has been issued, cancellation of the course without charges is only possible if the Language Center is informed no later than three business days prior to the beginning of the course. A refund of the course fee can be made upon showing a negative visa decision.
Please note that for cancellations of room reservations, the deadlines as shown in point 4c are applicable additionally.
Please note that for „German courses for VWU“, only point 4.e. is applicable.
e. Cancellation of „German courses for the VWU”:
Refundable cancellation of these courses is possible no later than 14 calendar days prior to the beginning of the course upon showing the deregistration (“Exmatrikulation”) with the particpant’s university in Vienna along with the deregistration with health insurance respectively the registration as a program-degree student (ordentliche/r StudentIn) at the participant's university in Vienna.
5.Right of Withdrawal
a. Right of Withdrawal
If buying a course online, you have the right to withdraw from this agreement within fourteen days without stating any reasons.
The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took the first consignment of goods into your/their possession.
In order to exercise your right of withdrawal, you must inform us:
Innovationszentrum der Universität Wien GmbH
Language Center of the University of Vienna
Alser Straße 4
Tel.: +43 1 4277-24101
Fax: +43 1 4277-9241
of your decision to withdraw from this agreement by means of a clear statement (e.g. by mailed letter, fax or e-mail). You may use the attached withdrawal form, although this is not required.
The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period.
b. Consequences of the withdrawal
If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement. For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment.
Has the service provided started within the period of withdrawal, you have to pay an appropriate fee which corresponds to the part consumed until notification of withdrawal was issued.
Please follow this link to the template withdrawal form.
6. Withdrawal from the Training Contract
The Language Center reserves the right to exclude participants from attending courses and to withdraw from contract in case of unconscionability of further participation in the case of certain attendees vis-à-vis other course participants, lecturers or employees of the Language Center. The already paid tuition fees shall be refunded proratedly.
In case of delayed payment, the participant has no right to take part in the classes.
7. General Information on the Courses
a. Teaching unit: Course duration is measured in teaching units (TU). 1 TU = 45 minutes.
b. Number of participants: the maximum number of participants in the German courses organised by the Language Center is 18, while in the foreign language courses it is 16.
c. Changes in the Course Programme / Course Cancellation:
Due to long-term planning, organisational changes cannot be excluded. Not least of all, whether a course materialises depends on the number of participants – should the number of participants registered for a course fall short of the minimum number set by the Language Center, the latter reserves the right to reduce the number of teaching units of the course. Furthermore, the Language Center reserves the right to change course days, times, venues, as well as trainers, and to cancel courses. Course cancellations do not entitle participants to reimbursement of costs or any other claims by the Language Center. The same applies to necessary short-term scheduling changes. Should a course need to be cancelled, a deduction-free reimbursement of the paid course fees shall be carried out. The Language Center assumes no responsibility for any typing/clerical errors in its publications and/or on its websites.
d. Certificate / Confirmation of Participation
To receive a certificate at the end of a course, every participant needs to have attended a minimum of 75% of classes and have passed the final examination. A positive certificate states the course phase completed by the student in accordance with the Common European Framework of Reference for Languages and, at the same time, acts as an ECTS confirmation (European Credit Transfer System). It is up to the student's university whether these credits are actually computated towards a degree.
Confirmations of participation shall be issued free of charge at the end of the course by the office [Sekretariat] of the Language Center, irrespective of whether the student has taken/passed the final examination, subject only to a minimum of 75% course attendance.
8. Compensation for Damages
The inventory, rooms, media and technical/electronic equipment belonging to the Language Center shall be utilised with all possible care. Course participants shall be required to pay compensation for any damage they cause.
NB: In accommodation booked for course participants by the Language Center, the House Rules of each respective students’ hall of residence (dormitory) shall be abided by.
9. Document Falsification and Attempted Fraud
Any attempt to falsify documents (certificates, confirmations of attendance, etc.) shall be, without exception, reported to the authorities and entails the student’s immediate exclusion from the course. Students caught in the act of cheating during examinations forfeit their claim to a certificate and shall be excluded from the course.
10. Non-Smoking Policy
The entire premises of the Language Center are subject to a strict non-smoking policy.
11. Animal Ban
Bringing animals into Language Center courses is not permitted, excepting guide dogs.
12. Data Protection Declaration
The data protection declaration can be recalled, downloaded, saved and printed on demand. Please click here.
13. Exclusion of Liability
The Language Center does not assume responsibility for participants’ personal items, teaching materials put at their disposal, etc. – including in cases of theft.
The Language Center provides the teaching infrastructure. The participant carries the full responsibility for her/his learning success. The Language Center does not accept responsibility for individual academic results.
14. Final Provisions and Applicable Law
Any amendment of contract or of the present General Terms and Conditions of Business shall only be valid if carried out in writing; said condition also applies to the present formal requirement. No ancillary verbal agreements exist. Place of fulfilment is the corporate domicile of the Innovationszentrum Universität Wien GmbH.
The contractual relationship is subject to substantive Austrian legislation. Conflict rules and CISG [United Nations Convention on Contracts for the International Sale of Goods] do not apply.
15. Place of Jurisdiction
The competent court in Vienna is deemed to be agreed to as the court of jurisdiction responsible for the settlement of any dispute in connection with these General Terms and Conditions of Business.